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Medpak 30-day return policy

Cancel your order

30 days to return any item, no reason needed. Submit the form below — we'll confirm by email immediately.

  • 30 days to return

    Counted in calendar days from the day your order arrives.

  • No reason needed

    Cancel any item for any reason — change of mind, gift, doesn't suit you. No questions asked.

  • Refund within 14 days

    Back to your original payment method once we receive the goods (or proof of return).

Product defective or damaged on arrival? Don't use this form. Email info@medpak.shop within 48 hours of delivery with photos and your order number — we cover everything, including return shipping.

What happens next

  1. Instant email confirmation with a unique reference ID — keep it for your records.
  2. Return instructions within one business day from a real person (Mon–Fri, 08:00–16:00 CET) — including the closest return address and a prepaid label where one is available for your country.
  3. Refund within 14 calendar days of us receiving the goods (or proof of shipment), back to your original payment method.

Need more details?

Our Returns & Replacements page has the full picture: return addresses for 18 countries, conditions, refund timing, defective products policy and FAQs.

View all return details Contact us
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